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Frequently Asked Questions

Here are some answers to frequently asked questions, but don't hesitate to contact us if you need more information.

  • Do both parents need to provide consent for services, even if they are separated or divorced?
    Yes. If parents are separated or divorced, both parents are required to understand the nature of the psychological services and provide consent to proceed if they share joint legal custody/guardianship. If one parent has legal documentation showing sole custody and the right to make medical decisions for their child, only their consent is required.
  • What is your cancellation policy?
    The cancellation policy for counselling/therapy or consultation appointments is 48 hours notice. Cancellations made with less than this amount of notice are subject to the full session fee. For a psychoeducational assessment, considerable time has been specifically reserved for you and your child. Assessment appointments cancelled without providing 48 hours notice, will be charged the hourly rate of $245 for the session time. We require at least 7 business days notice to cancel the assessment in its entirety so that those appointment times can be available to other clients. Assessments cancelled in full without this 7 business days notice will be charged a cancellation fee of $500.
  • Are your services covered by insurance?
    Psychological services are not covered by the BC Medical Services Plan (MSP) but many extended health insurance plans cover all or a portion of the cost. Families are responsible for paying for the services themselves, and then can seek reimbursement through their extended health insurance plans, if applicable. It is recommended that you check with your insurance provider in advance to see if services are covered by a Registered Psychologist or Registered Clinical Counsellor and how much is covered per session/calendar year.
  • What payment types do you accept?
    Payment forms accepted include cash, cheque, or electronic money transfer.
  • Can a psychoeducational assessment determine if my child has an Autism Spectrum Disorder?
    A psychoeducational assessment cannot determine if your child has an Autism Spectrum Disorder, as those types of assessments require different measures and training. At this time, Heartsbloom Psychology Centre does not offer assessments for autism.
  • What are the fees?
    Fees vary according to the clinician working with you and the services provided. Therapy or consultation sessions: Registered Psychologists - $240 per 50 minute appointment Registered Clinical Counsellor - $160 per 50 minute appointment Fees for Psychoeducational Assessments are a flat rate of $3675, which includes the following: Initial parent intake (1 hour) Assessment sessions with your child (6-7 hours) Parent feedback meeting (90 minutes) Scoring and report writing time (6-7 hours) The parent intake and feedback sessions can be billed under a parent's name (provided they are in attendance), with the remainder of the receipts going under the child's name, as some extended health plans cover a certain amount for each family member. You will be billed at the end of each session, and payment is due the same day.
  • What is the purpose of a psychoeducational assessment? What does it involve?
    A psychoeducational assessment can help parents and teachers gain a greater understanding of a student's learning profile, including areas of strengths and challenges. The results of the assessment and the accompanying document may affect educational planning decisions, and establish treatment plans or interventions for your child. The entire assessment process typically takes 4-8 weeks and includes: A caregiver only intake meeting to gather information about your child’s development, and to discuss your specific referral concerns, as well as questions that you're hoping the assessment will answer. Several in-person assessment sessions for your child, for a total of approximately 6-7 hours. Depending on your child's age, and the referral concerns, this is typically broken down into 2-4 sessions, with breaks as needed. Parents may be asked to be present for some or all of the assessment sessions to help your child feel comfortable. A caregiver only feedback appointment to review the results of the assessment, including any diagnostic considerations, provide recommendations and answer questions. The assessment results and customized recommendations for supporting your child will be provided in an individualized report. You will be provided with an electronic, password protected copy of your report within a few weeks of the feedback meeting.
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